Part 1 - Introduction

We will cover the basics of Jeff-Net Report Runner Unified Administrator in this Help and Documentation. If you have any questions, please do not hesitate to let us know.

1.1 About Report Runner Unified Administrator

Jeff-Net Report Runner Administrator is designed to assist you, the Report Administrator to define Enterprise Viewer Users, Enterprise Viewer Reports, Customize Settings and Icons, Global Monitoring for Report Runner Viewer and Report Runner Batch and access to the Report Runner Batch and Report Runner Unified Administrator Passwords. Everything is in one central location for you.

1.2 Getting Started

We will cover the following topics below to help you get started with Report Runner Unified Administrator

System Requirements Jeff-Net Report Runner Administrator runs best on... Microsoft Windows® XP Pro SP2 and higher Microsoft Windows® Vista Microsoft Windows® 7 Microsoft Windows® Server 2003 Microsoft Windows® Server 2008

1.3 Getting Help Need help? No problem, that is what we are here for. Getting Help is easy as we have provided below our Contact Information and our Jeff-Net Fan Support hours.

Jeff-Net Fan Support Contact Information

Jeff-Net, LLC P.O. Box 546 Bedford, Texas 76095 Phone: 1-800-JEFF-NET (533-3638) x 1 Fax: 1-800-784-5661 Sales: customerservice@jeff-net.com Support: support@jeff-net.com

Jeff-Net Fan Support Hour

Office hours:

Monday – Friday 9:00 AM to 6:00 PM (Central Standard Time) For Sales, Development & Technical Support

Additional Technical Support hours:

Monday – Friday 6:00 PM to Midnight (Central Standard Time) For Technical Support ONLY

Critical Technical Support hours:

24hours/7days a week

We have someone on call for critical technical support issues that would pertain to Report Runner failing and/or licensing issues that are prohibiting production. To contact us for production-down issues, please open a help desk ticket and set it for the highest priority. http://www.jeff-net.com/support/