Part 1 - Introduction

We will cover the basics of Jeff-Net Report Runner Unified Administrator in this
Help and Documentation. If you have any questions, please do not hesitate to let us
know.

1.1 About Report Runner Unified Administrator

Jeff-Net Report Runner Administrator is designed to assist you, the Report
Administrator to define Enterprise Viewer Users, Enterprise Viewer Reports,
Customize Settings and Icons, Global Monitoring for Report Runner Viewer and Report
Runner Batch and access to the Report Runner Batch and Report Runner Unified
Administrator Passwords. Everything is in one central location for you.

1.2 Getting Started

We will cover the following topics below to help you get started with Report Runner
Unified Administrator

System Requirements
Jeff-Net Report Runner Administrator runs best on...
Microsoft Windows® XP Pro SP2 and higher
Microsoft Windows® Vista
Microsoft Windows® 7
Microsoft Windows® Server 2003
Microsoft Windows® Server 2008

1.3 Getting Help
Need help? No problem, that is what we are here for. Getting Help is easy as we have
provided below our Contact Information and our Jeff-Net Fan Support hours.

Jeff-Net Fan Support Contact Information
Jeff-Net, LLC
P.O. Box 546
Bedford, Texas 76095
Phone: 1-800-JEFF-NET (533-3638) x 1
Fax: 1-800-784-5661
Sales: customerservice@jeff-net.com
Support: support@jeff-net.com

Jeff-Net Fan Support Hour

Office hours:

Monday – Friday
9:00AM to 6:00PM (Central Standard Time)
For Sales, Development & Technical Support

Additional Technical Support hours:

Monday – Friday
6:00PM to Midnight (Central Standard Time)
For Technical Support ONLY

Critical Technical Support hours:

24hours/7days a week
We have someone on call for critical technical support issues that would
pertain to Report Runner failing and/or licensing issues that are prohibiting
production. To contact us for production-down issues, please open a help
desk ticket and set it for the highest priority.
http://www.jeff-net.com/support/